Accessing Your U-Mail Account
Activating Your U-Mail Account
Account Deactivation
Using the U-Mail System
Miscellaneous Questions
How can I use my U-Mail account?
We support a number of e-mail "client" programs for reading and sending e-mail.
For details see our information on Using U-Mail.
I've forgotten my password - how can I get a new one?
Your password may be reset either by coming in to the U-Mail Help Desk or by using the UCSBnetID
Identity
system.
New passwords can not be issued over the phone or by e-mail for privacy reasons.
Where can I access my U-Mail account on-campus?
You can access your account at any open-access lab computer or other public-access
computers on campus (such as those in the UCen).
How can I access my my U-Mail account from off-campus?
You can use the bare-bones dialup access provided free by
Communications Services,
or you can pay for home internet service via an Internet Service Provider (ISP).
For further information on remote access, check out our
Using U-Mail pages.
How do I activate my account?
Complete instructions for activating new accounts are available at the
UCSBnetID
Identity
system. Check this out for full details.
How do I choose a good password for my account?
Choosing a sufficiently complex password is important in maintaining the
security and privacy of your e-mail. Acceptable passwords:
- contain a mixture of numbers and letters of mixed cases
- don't contain personal names or words that may be found in a dictionary
- have nothing to do with your person, (i.e. license plate
numbers and birthdays are bad choices)
- are easily committed to memory
Examples of good passwords are "N2mu$ic", "lat3NitE", and "r00t6six"
(but you don't use any of these since they're published here).
Check with the U-Mail Help Desk if you need further assistance.
When will my account be closed?
Undergraduate and Graduate accounts will be closed
12 months after you are no longer registered. University Extension accounts expire 30 days after the end of the quarter. You will receive an e-mail notification 30 days before deactivation.
Check out our
account deactivation info for full
details.
Is there a way to save my messages elsewhere before
my account is closed?
Yes. You can use the
Mailbox Archive
tool to save your messages to your home computer. See our
Saving Mail to Another Computer page
for more details.
How can I notify my friends that my account is closing?
Before your account has closed, you can use the
Vacation Auto-Reply
feature to automatically respond to your correspondents letting them know that
you're moving on.
After your account has been deactivated your correspondents will receive an
automatic "bounce" message letting them know that you're no longer with the
university. This bounce message can optionally contain your new e-mail address
so they can update their address book. To register your new email address use
the MyAccount
Account Expiration tool.
How long will my mail be forwarded after my account is closed?
Unfortunately, we can't forward mail directed to your address after
your account has been closed.
How much mail storage space do I have?
Undergrads have 200 megabytes (MB) of mail storage, which corresponds to
approximately 100,000 average-sized messages. Graduate student accounts have a
storage limit of 300 MB. As you approach your
mail storage limit your mail client will notify you of your usage. Once you
exceed your storage limit you will not receive any further mail until you delete
messages from your mail folders.
I think I've received a virus in my e-mail. What should I do?
The U-Mail system automatically scans all messages for viruses, so it's not likely that
you've gotten a virus from your U-Mail account. However, in case you are infected we recommend
that you purchase and install one of the many anti-virus software packages available and
scan your computer regularly.
What is my junk-mail folder?
The junk-mail folder is where all messages marked as spam are delivered. For further information
see our spam filtering info.
Is there a limit to the size of a message I can send through U-Mail?
Yes. Most e-mail systems limit the size of a message.
On U-Mail this limit is 25 megabytes (MB), which is sufficiently large enough
to handle normal e-mail needs. If you need to share files that exceed 25 MB
in size we recommend that you post it on your
U-Web Site and e-mail your
collaborators the web site location.
I'd like to change my UCSBnetID. Can I do this?
Yes, but only under certain circumstances. For details see the
Changing My UCSBnetID page.
What about ________?
Further questions may be queried at the U-Mail Help Desk in Phelps 1523,
by phone at 893-5542, or using our web-based
help request.
|
