posted 09/18/09

We continue to see evidence of e-mail "phishing" scams perpetrated upon U-Mail accountholders. In such scams, messages purportedly sent from UCSB Administration may ask that you reply with your UCSBnetID and Password. Others ask you to download and run identity verification software or risk losing your registration status. Such messages are fake; you should never respond to any such request. No UCSB organization will ever ask for your UCSBnetID and Password by e-mail, nor will they ask you to download such software. To ensure the privacy and security of your U-Mail account and other UCSB electronic resources, please delete any such messages without responding.

Unplanned System Outage - 6/27

posted 06/27/09

At 8:55am this morning we experienced a fault this morning with one of our core storage systems. This error brought down a number of U-Mail services, including some message delivery and access services. We resolved the problem at approximately 12pm.

At this point we believe we've identified an intermittently faulty server that's been responsible for a number of the storage problems we've had lately, which should prevent further such incidents.

Planned System Maintenance - 6/17

posted 06/15/09

A number of U-Mail services will be unavailable from roughly 11:00pm to 1:00am on the night of the 17th while we handle a bit of system maintenance. During the maintenance window various services such as WebAccess, U-Web, and U-Storage will be unavailable for brief periods.

Unplanned System Outage - 6/14

posted 06/14/09

One of our core servers that provides provides message access encountered a hardware fault around 8:00pm Sunday evening, affecting approximately 25% of our customers. Service was restored around 9:30pm.