• False U-mail Warning

    posted Tuesday, April 19, 2022

    There is currently a bug we are working on where students may see a warning from the Registrar or in Identity Manager that they do not have U-mail. Please ignore these warnings. Every student who activates a UCSB netid gets an account at gmail. You can log into gmail with your netid@ucsb.edu and your UCSB password. A U-mail alias is automatically added to your account and your default email is set to netid@umail.ucsb.edu

    Sorry for the inconvenience.

  • Changes to Microsoft Office 365 Login

    posted Monday, July 26, 2021

    Dear UCSB students,

    In a continuing effort to simplify the technology profile here on campus, we are changing the way students log into Microsoft Office 365 products (Word, Excel, Sharepoint, Teams, Powerpoint, etc). If you have previously used your UCSBNetID@Umail.ucsb.edu account to log into Microsoft Office 365 products, you will now use UCSBNetID@ucsb.edu to log in to these products after July 15th, 2021.

    If you have downloaded Microsoft Office products and registered them, you will be prompted to reactivate them with the new UCSBNetID@ucsb.edu account.

    If you have any issues or questions, please contact help@lsit.ucsb.edu.


    UCSB Enterprise Technology Services

  • Google Migration Dates Announced

    posted Tuesday, June 19, 2018

    An email announcement was sent to each U-Mail account with the specific date which that U-Mail account will be migrated from Microsoft Office 365 to Google. 

    There are three 'waves' of the migration to Google. Each account is assigned to one of these waves. The three migration dates are: 

    • July 16
    • August 6
    • August 20

    Check your U-Mail account for an email titled "U-MAIL MIGRATION: Your migration date" to find out when your migration date will be. Until your migration date, use the 'U-Mail (Microsoft) WebAccess' button at umail.ucsb.edu to log in to your account. After your migration date, begin using the 'U-Mail (Google) WebAccess' button to log in to your new Google account. 





  • U-Mail Migration to Google

    posted Tuesday, May 15, 2018
    Beginning in July, student U-Mail accounts will be migrated from Office 365 to a Connect Google Suite for Education account. Connect is UCSB’s suite of messaging and collaboration tools, including services like Box cloud storage and Zoom video conferencing. Your new Google Suite account is one of these tools. 
    The migrations begin in July and conclude before the start of Fall Quarter.
    All of your emails will be migrated from your existing account and will be available in the new Google Suite account.
    • Benefits of your new Google Suite account:
    • Unlimited storage in Google Drive
    • Easy to use mobile apps for Gmail, Google Calendar, Google Drive, etc.
    • Seamless transition between personal Gmail and school account in mobile apps and on the web
    • Google Suite tools facilitate effortless collaboration with classmates
    What’s Next?
    Watch for additional emails with more detailed information about when exactly your account is scheduled to migrate.
    Will my email address change?
    What do I need to do?
    No action is necessary at this point. The project team automatically migrates all emails to your new Google U-Mail account. Students with an existing Connect account for student employment or other purposes will have the emails from their U-Mail account added to their current mailboxes. 
    More detailed information, including confirmed timelines, will be posted on the U-Mail website [umail.ucsb.edu] once they are available.
    Please contact the Collaborate Student Support Center [help.lsit.ucsb.edu] with any questions or concerns.
    Matt Hall 
    On behalf of the UCSB U-Mail Migration Project Team
    Associate Vice Chancellor and Chief Information Officer
    Cyber-Risk Responsible Executive
    University of California, Santa Barbara
  • Microsoft Student Advantage Program available now

    posted Monday, January 12, 2015
    U-Mail is pleased to announce the availability of the Microsoft Student Advantage Program for all UCSB students. Student Advantage enables you to install and use Microsoft Office for either Mac or Windows at no cost while you are an actively enrolled student at UCSB. The Student Advantage program includes Microsoft Word, Excel, PowerPoint, Outlook, OneNote and a few others. This service is the result of an enterprise agreement between Microsoft and UCSB.
    Instructions on how to use Student Advantage are available on the U-Mail website:
    If you have any problems downloading Student Advantage, please contact the U-Mail help desk at:
  • U-Mail Service Platform Upgrade - Nov 21st

    posted Monday, November 18, 2013

    Next Thursday, the 21st of November, our U-Mail service platform (based on Microsoft Office 365) will be undergoing an upgrade. The updated platform provides a number of new features, primarily to the WebAccess interface, and addresses a number of long standing feature-requests.

    The upgrade process will happen automatically, and we expect there should be no outage in service. If you are signed into U-Mail WebAccess at the time of the upgrade you may be logged out and need to sign-in again.

    If have a mobile device (smartphone, tablet, etc.) configured to access their U-Mail account it should continue to work with no change. But if you do have issues, you may need to reconfigure it using the instructions on www.umail.ucsb.edu.

    Those that access their U-Mail accounts via an IMAP client such as Thunderbird will unfortunately need to update their settings for it to work after the upgrade. We’ll send a follow-up note to known IMAP users with detailed instructions, but if you have trouble with your account after the 21st please verify your configuration settings with www.umail.ucsb.edu.

    If you have any questions about your U-Mail account either before or after this upgrade please contact the Student Support Center at 805-893-5542 or online at www.umail.ucsb.edu/help


  • Beware Fake E-Mail "Phishing" Scams

    posted Monday, September 10, 2012

    We continue to see evidence of e-mail "phishing" scams perpetrated upon U-Mail accountholders. In such scams, messages purportedly sent from UCSB Administration may ask that you reply with your UCSBnetID and Password. Others may ask you to type your password into a Google form or spreadsheet. Some even ask that you download and run identity verification software or risk losing your registration status.

    Such messages are fake; you should never respond to any such request. No UCSB organization will ever ask for your UCSBnetID and Password by e-mail, nor will they ask you to download such software.

    To ensure the privacy and security of your U-Mail account and other UCSB electronic resources, please delete any such messages without responding. If you believe you may have sent your password in one of this scams, please update your account with a new password by signing-in to the UCSB Identity Manager.

  • Student Directory

    posted Thursday, August 30, 2012
    The student directory search is available by logging into the UCSB Identity Manager and selecting Find People.
  • Sporadic Message Delivery Delays

    posted Tuesday, July 3, 2012

    Over the past two weeks U-Mail has suffered from a small number of incidents by which incoming message delivery has been delayed. In each of these incidents, messages have been hung up on our incoming delivery servers for several hours rather than being delivered instantaneously.

    The root cause of these issues has been the result of spammers abusing our messaging systems as a result of our customers continually falling prey to password "phishing" scams. We expect to have the issues resolved within the coming days.

    As of 5/25/2012 we have implemented measures to resume normal message delivery times and believe this problem to be resolved.

  • Unexpected Outage 5/16/12

    posted Wednesday, May 16, 2012

    U-Mail suffered an unexpected outage affecting about 20% of our accounts. Service was interrupted at 9:00pm and restored at approximately 9:20pm.


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