• Microsoft Student Advantage Program available now

    posted Monday, January 12, 2015
    U-Mail is pleased to announce the availability of the Microsoft Student Advantage Program for all UCSB students. Student Advantage enables you to install and use Microsoft Office for either Mac or Windows at no cost while you are an actively enrolled student at UCSB. The Student Advantage program includes Microsoft Word, Excel, PowerPoint, Outlook, OneNote and a few others. This service is the result of an enterprise agreement between Microsoft and UCSB.
    Instructions on how to use Student Advantage are available on the U-Mail website:
    If you have any problems downloading Student Advantage, please contact the U-Mail help desk at:
  • U-Mail Service Platform Upgrade - Nov 21st

    posted Monday, November 18, 2013

    Next Thursday, the 21st of November, our U-Mail service platform (based on Microsoft Office 365) will be undergoing an upgrade. The updated platform provides a number of new features, primarily to the WebAccess interface, and addresses a number of long standing feature-requests.

    The upgrade process will happen automatically, and we expect there should be no outage in service. If you are signed into U-Mail WebAccess at the time of the upgrade you may be logged out and need to sign-in again.

    If have a mobile device (smartphone, tablet, etc.) configured to access their U-Mail account it should continue to work with no change. But if you do have issues, you may need to reconfigure it using the instructions on www.umail.ucsb.edu.

    Those that access their U-Mail accounts via an IMAP client such as Thunderbird will unfortunately need to update their settings for it to work after the upgrade. We’ll send a follow-up note to known IMAP users with detailed instructions, but if you have trouble with your account after the 21st please verify your configuration settings with www.umail.ucsb.edu.

    If you have any questions about your U-Mail account either before or after this upgrade please contact the Student Support Center at 805-893-5542 or online at www.umail.ucsb.edu/help


  • Beware Fake E-Mail "Phishing" Scams

    posted Monday, September 10, 2012

    We continue to see evidence of e-mail "phishing" scams perpetrated upon U-Mail accountholders. In such scams, messages purportedly sent from UCSB Administration may ask that you reply with your UCSBnetID and Password. Others may ask you to type your password into a Google form or spreadsheet. Some even ask that you download and run identity verification software or risk losing your registration status.

    Such messages are fake; you should never respond to any such request. No UCSB organization will ever ask for your UCSBnetID and Password by e-mail, nor will they ask you to download such software.

    To ensure the privacy and security of your U-Mail account and other UCSB electronic resources, please delete any such messages without responding. If you believe you may have sent your password in one of this scams, please update your account with a new password by signing-in to the UCSB Identity Manager.

  • Student Directory Search App

    posted Thursday, August 30, 2012

    The student directory search facility has been updated and moved to UCSB Identity Services. It's now available at https://secure.identity.ucsb.edu/student_directory/.

  • Sporadic Message Delivery Delays

    posted Tuesday, July 3, 2012

    Over the past two weeks U-Mail has suffered from a small number of incidents by which incoming message delivery has been delayed. In each of these incidents, messages have been hung up on our incoming delivery servers for several hours rather than being delivered instantaneously.

    The root cause of these issues has been the result of spammers abusing our messaging systems as a result of our customers continually falling prey to password "phishing" scams. We expect to have the issues resolved within the coming days.

    As of 5/25/2012 we have implemented measures to resume normal message delivery times and believe this problem to be resolved.

  • Unexpected Outage 5/16/12

    posted Wednesday, May 16, 2012

    U-Mail suffered an unexpected outage affecting about 20% of our accounts. Service was interrupted at 9:00pm and restored at approximately 9:20pm.

  • Planned Campus Network Outage - 3/27

    posted Sunday, March 25, 2012

    The UCSB Campus Network has a planned service outage from 6:00 - 7:00am on Tuesday 3/27, during this time access to U-Mail will be disrupted.

  • Unplanned Service Outage - 3/18

    posted Sunday, March 18, 2012

    The UCSB Campus Network suffered an unexpected outage due to a failed piece of network equipment that resulted in blocking access to U-Mail from 7:14 to 8:36am.

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