Account Deactivation

About the Deactivation Process

U-Mail accounts are provided by the University for registered graduates, undergrads, and UCSB Extension Open University students only. If you do not register for a particular quarter (including summer), you will have 13 months to re-register before your account is deactivated.

You will receive six e-mail notifications before your account is deactivated, beginning six months after you've been separated from the University and increasing in frequency until one week prior to deactivation of your account.

Preparing for Deactivation

Before your account is deactivated we recommend that you do the following:

  • If you don't already have one, obtain a new e-mail account with an off-campus provider. Yahoo and Gmail are popular options.

  • Prepare your account for deactivation using the management tools within WebAccess:

    • Before your account is closed, you should change the U-Mail address that you have registered to any websites (i.e. Amazon, Ebay, etc.) to your new email address. Upon deactivation, your account will no longer exist and you will not be able to receive any emails that are sent to your U-Mail address. Therefore, it is important that you inform others about your new address so that you receive your messages. For the remaining time that your account is active, you may choose to have the messages forwarded to your new account. Use the mail forwarding facility to set this up. However, once your U-Mail account has been deactivated the forwarding feature will stop.

    • If you'd like to save any messages in your U-Mail account, you'll want to export messages to your personal e-mail account.

Account Extensions

  • Undergraduates may have their accounts extended in a small number of cases. If you believe you need an extension to your U-Mail account, download and print the Undergrad Account Extension Request form. Bring the completed form to our offices within ten working days before your account is scheduled for deactivation.

  • Graduates may have their accounts extended in a small number of cases. If you believe you need an extension to your U-Mail account, download and print the Grad Account Extension Request form. Bring the completed form to our offices within ten working days before your account is scheduled for deactivation.

  • Extension Open University accounts are not eligible for extensions.

Feel free to contact our Help Desk if you have any further questions about account deactivation.